Returns & Exchanges
At Aula Gaming, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy for all keyboards and peripherals in their original packaging. If your equipment isn't enhancing your gaming experience, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Gear
Carefully pack the keyboard and all included accessories, such as keycap pullers and cables, back into the original Aula branded box to ensure safe transit.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition and functionality, we will process your refund or ship out your replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing